Customer care
How we update prices and sizes
What gets refreshed, how often, and what to do when a figure here does not match checkout.
The catalog was last updated on September 12, 2026. That date lives on this page only, so it is not repeated under every price on the site.
What we update, and how often
Prices come first. Every color of every style in the ZGR last is re-priced on a schedule, and the figure on a card comes from our last update. If a price on this site and the price at checkout disagree, pay attention to checkout: that is the price you will be charged.
Sizes move with the prices. When a size sells out in a color, it disappears from that color's size row at the next update. A color that drops below three sizes in stock leaves the site until it is restocked, because a color you can only buy in one size is not much use to most people.
Where the numbers on a page come from
Every count you see, from the 13 styles and 67 colors to the size run in a shelf header, is counted from the catalog when the page is built. None of it is typed into the text by hand, so the numbers agree from page to page.
Ratings
The star rating and rating count on each style are totals for that style across its colors and sizes. We show them as they are and do not pick or edit individual reviews.
Fitting advice
The size guide follows advice published by the American Academy of Orthopaedic Surgeons and Harvard Health Publishing, read on September 12, 2026. Both are linked from the size guide.
Telling us something is wrong
Write to laces@zgr-us.com. A wrong figure gets corrected on every page it appears on.