Customer care
Contact and customer care
How to reach ZGR about sizing, a wrong figure on the site or anything else in the catalog, and what we can and cannot help with.
Write to laces@zgr-us.com. Questions about sizing, a color that looks different from its photo, or a price on this site that does not match checkout are the ones we answer fastest.
Post and phone
ZGR, 3180 Ridgeline Commons Drive, Suite 220, Boise, ID 83706. Phone (208) 555-0147, weekdays.
Orders, delivery and returns
Those live with our retail partner, because that is where the order was placed. Their order page has the tracking and the return window for your pair. Payment, delivery and returns are handled at checkout with our retail partner, not on this site.